baji9's Privacy Policy

1. Introduction and Scope of Policy

baji9 is a trusted online gaming and betting platform in Bangladesh. We place the highest importance on our users' privacy and are committed to ensuring the protection of your personal information.

This privacy policy ("Policy") will inform you how baji9 collects your information, how that information is used, with whom it may be shared, and how we keep that information secure. This policy applies to all of baji9's online services — including the website, mobile interface, and all related digital platforms.

Please read this policy carefully before using our platform. If you have any questions, please contact our support team.

2. Purpose of Data Collection

baji9 collects your information only for specific and legitimate purposes. These purposes are as follows:

• To create and manage your account
• To ensure safe and smooth transactions on the platform
• To provide gaming services, promotions, and bonus offers
• For identity verification and fraud prevention
• To provide customer service and technical support
• To meet legal obligations
• To improve the platform and enhance the user experience
• To run responsible gaming programs

We never use your information beyond the purposes stated above. baji9 aims to remain fully transparent about how it protects its users' information.

3. What Information Is Collected

3.1 Information Provided at Registration

When you open an account with baji9, the following information is collected:

• Full name
• Date of birth (for age verification)
• Email address
• Mobile number
• Password (stored in encrypted form)
• Preferred currency (BDT / Taka)

3.2 Information for Identity Verification (KYC)

The following documents or information may be required for account verification and withdrawal approval:

• National ID card (NID) or passport copy
• Proof of current address
• Proof of ownership of payment method (bKash / Nagad / Rocket / Upay)

3.3 Transaction Information

Information related to deposits and withdrawals is recorded, which includes:

• Transaction amount and date
• Payment method used
• Transaction identification number
• bKash, Nagad, Rocket, or Upay account number (partial)

3.4 Technical and Device Information

The following information is automatically collected to ensure the security and performance of the platform:

• IP address
• Device type and operating system
• Browser type and version
• Time spent on the website and pages visited
• Referral source (where you came from to reach our site)

4. How Information Is Used

baji9 uses the information collected in the following ways:

• Account Management: To smoothly manage your login, transactions, and gaming activity.
• Service Improvement: To analyze the user experience and further improve the quality of the platform.
• Security: To prevent fraudulent activity, unauthorized access, and money laundering.
• Communication: To send important account-related notifications, promotional offers, and service updates.
• Legal Compliance: To carry out necessary reporting under applicable laws and regulations.
• Responsible Gaming: To identify problematic gaming behavior and provide appropriate support.

5. Cookies and Tracking Technology

baji9 uses cookies and similar tracking technologies on its platform. Cookies are small data files stored on your device that help improve your browsing experience.

The types of cookies we use:

• Essential Cookies: Essential for managing the platform's core functions (login sessions, transaction security). These cannot be disabled.
• Functionality Cookies: Used to remember your preferences (language, layout).
• Analytics Cookies: Used to analyze and improve platform usage. These cookies do not collect personally identifiable information.

You can manage cookies through your browser settings. However, disabling certain cookies may limit some features of the platform.

6. Sharing Information with Third Parties

baji9 does not sell your personal information to any third party for commercial purposes. However, information may be shared in a limited way in the following cases:

• Payment Processors: Necessary information is shared with payment service providers such as bKash, Nagad, Rocket, and Upay to complete transactions.
• Technology Service Providers: Necessary information is shared with technology partners who assist in operating the platform, but they are bound by strict confidentiality agreements.
• Game Providers: Necessary information may be shared with game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe to manage gaming activity.
• Legal Authorities: Information may be provided to government authorities when required by a court order or applicable law.
• Fraud Prevention: Limited information may be shared with authorized organizations to detect and prevent fraudulent activity.

Outside of the cases mentioned above, your information is not shared with any third party without your explicit consent.

7. Data Security Measures

To ensure the security of your information, baji9 applies industry-leading security measures:

• SSL/TLS Encryption: 256-bit SSL encryption is used for all data transfers on the platform, protecting sensitive information from unauthorized access.
• Secure Password Storage: Your password is never stored directly — it is protected through a strong hashing algorithm.
• Two-Factor Authentication (2FA): Two-factor authentication is available for added account security.
• Regular Security Audits: Platform security is regularly tested by third-party experts.
• Restricted Access: Only authorized staff can access your personal information, and only when needed for their work.
• Data Center Security: Our servers and data centers are protected by high-level physical and digital security.

Keep in mind, however, that no system can guarantee 100% security on the internet. While we take every precaution, you also have a responsibility to protect your own account — especially by keeping your password confidential.

8. Data Retention Period

baji9 retains your information only for as long as necessary. The retention period depends on the type of information and legal requirements:

• Account Information: Retained for as long as the account is active and for a legally required period after the account is closed.
• Transaction Records: Retained for a specified period as required by financial regulations and anti-money laundering laws.
• KYC Documents: Retained after the verification process is complete and for a period determined by legal requirements.
• Technical Logs: Generally retained for a limited period and then deleted.

After the specified period, your information is securely deleted or irreversibly anonymized.

9. Your Rights

You have the following rights regarding your personal information:

• Right to Access: You may request to see what information we hold about you.
• Right to Rectification: You have the right to request correction of any inaccuracies in your information.
• Right to Erasure: In certain circumstances, and in line with legal obligations, you have the right to request deletion of your information.
• Right to Object to Processing: You have the right to object to the processing of your information for specific reasons.
• Right to Withdraw from Marketing Communications: You may opt out of promotional emails or notifications at any time.
• Right to Data Portability: In certain cases, you have the right to receive your information in a structured, commonly readable format.

To exercise these rights, please contact our support team. We will process your request as quickly as possible, though in some cases legal reasons may prevent us from fulfilling every request.

10. Protection of Minors

baji9's services are for persons aged 21 and above only. We do not knowingly collect information from minors.

Age is verified at registration, and in cases of doubt, an additional identity verification process is followed. If it comes to our attention that a minor's information has been collected, the relevant account is immediately closed and all information is deleted.

A note to parents — please be aware of your children's online activity and prevent them from accessing gaming platforms.

11. Changes to the Privacy Policy

baji9 reserves the right to update or amend this privacy policy as needed. For any significant changes, we will:

• Update the date on this page
• Send a notification to your registered email
• Display a clear notice on the platform

Continuing to use the platform after an update will be considered your acceptance of the new policy. We therefore advise you to review this policy regularly.

12. Contact

If you have any questions or concerns about this Privacy Policy, please contact us:

We are always ready to respond to any privacy-related requests. Protecting your information is our priority.